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Bookselling as part of retail

14 November 2005

'As a retailer you are not just competing against other bookstores, you are competing against everyone else on the high street. It is about how you can convince someone to buy a book rather than a pair of jeans.

We are a bookshop and whatever the most popular books in the country are, we should be stocking them. Of course, I understand that the publishers, literary press and commentators will make comments on it, but the people we have to listen to are our customers.'

Scott Pack, Waterstone's head buyer, in Publishing News